The agent library Available soon
You pick the agents that fit your business; your package sets how many (Launch 2, Scale 4, Enterprise 6, Apex 10). Every agent hands over to a person, with the full conversation, when the customer needs one.
Confirms every cash-on-delivery order on WhatsApp before it ships, and cancels or converts to prepaid the ones that don't respond.
Answers "where is my order?" from live courier data, on WhatsApp and on your site.
Contacts the customer after a failed delivery and reschedules it before the parcel is returned to you.
Takes a return or exchange from request to pickup, and keeps the customer updated.
Brings shoppers back to carts they left, by WhatsApp and email.
Asks enquiries the right questions and books the good ones into your calendar.
Books, reschedules and reminds, for clinics, salons and consultants.
Phones customers to confirm cash-on-delivery orders and answer order-status questions, in Hindi and English. Call charges are yours.
Answers customer questions from your own policies and product information.
Asks for a review after delivery, and sends unhappy replies to a person first.
One WhatsApp message each morning with yesterday's orders, revenue, ad spend, returns and top product.
Every agent hands the conversation to a person, with the full chat, whenever the customer asks for one, the agent can't answer, or the customer is unhappy. Each also comes with limits on what it may say or do, regular retraining, results in your monthly report, and your data deleted on the schedule in our DPA.
Not sure which fits?
Tell us where the brand is today and what you want next, and we'll tell you which package fits. We reply to every message ourselves, usually within a working day. Prefer a form? Use the enquiry form.
